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Behaviour that makes the conflict worse will take it another step up the escalator.

Every step up the conflict escalator has feelings that go with it. As the conflict escalates, so do the feelings.

The higher you go on the escalator, the harder it is to come down.

C

Conflict Escalator

A

P

S

CAPS

Calm down
Agree to Work it Out
Point of View on the Problem
Solve the Problem